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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

1. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond?

A) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
B) Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.
C) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.
D) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.

2. Which coverage does HP Post Warranty Support Service provide?

A) Extension beyond 12 months if needed
B) No-cost device repairs made with certified HP parts
C) Additional 12 months of support based on the product's base warranty or selected Support Service package
D) Access to Level 2 help desk technicians

3. In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner.
Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer's devices are covered according to the term of the HP Premium+ Support? (Select two.)

A) The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.
B) The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.
C) The partner must install the HP software on all HP and non-HP customer devices.
D) The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.

Solutions: