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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competitive Differentiation | - Security, manageability, and reliability features overview - HP advantages vs. competing PC vendors |
| Sales Process and Services Attachment | - Upselling and cross-selling HP support services - Integrating services into hardware sales cycles |
| HP Services and Support Offerings | - Lifecycle services and device protection options - HP Care Pack services and warranty extensions |
| Selling and Value-Based Positioning | - Customer needs analysis and solution mapping - Value proposition of HP personal systems services |
| HP Personal Systems Portfolio Overview | - Product positioning and use cases in enterprise and SMB environments - Desktops, notebooks, workstations, and thin clients |
HP Selling HP Personal Systems Services 2018 Sample Questions:
1. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?
A) HP Cirrus
B) HP Support Center
C) HP Sales Central
D) HP Cross Sell Solution
2. Which statement is true about the current market trends?
A) IT wants greater flexibility to purchase the latest technologies.
B) Onsite workplaces are becoming obsolete.
C) The workforce has increasing expectations for productivity.
D) Professional and personal lives are becoming more separate.
3. Which lifecycle stage ensures that the end-users are immediately productive with devices and includes device delivery, full installation, setup, and data migration?
A) Deploy
B) Dispose and Refresh
C) Maintain
D) Discover and Design
4. Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)
A) HP Services allows you to avoid unexpected costs after the base warranty expires.
B) HP Services makes it so you do not have to worry about access to spare parts.
C) HP Services removes the burden on your IT team so they can focus on the core business tasks.
D) Replacement of HP products costs less if customers only use HP devices.
E) HP products are less likely to need repairs if HP professionals are monitoring them.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A,B,D |
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