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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. Bobahaven is using Salesforce Public Sector Solutions (PSS), specifically the Licenses, Permits, and Inspections (LPI) modules. These are built on custom objects like Permit Application, not standard Case management. They are also aiming to:; Track SLA performance; Identify applications at risk of breaching SLA; Resolve delays proactively to improve constituent experience What should a technical consultant recommend to Bobahaven to solve this problem?

A) Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
B) Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
C) Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
D) Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.

2. A Public Sector Organization (PSO) has installed Grants Management and would like to ensure that users cannot self-register on the Experience Cloud Site, as the PSO would like to register users for now manually. What configuration should the Technical Consultant perform to meet this requirement?

A) Update the appropriate Contact page layouts and add the 'Register User' action
B) Update the appropriate Contact page layouts and add the 'Enable Customer User' action
C) Enable self-registration in the Digital Experiences setup menu
D) Enable manual registration in the Digital Experiences setup menu

3. A government agency recently implemented Public Sector Solutions to drive efficiency in its licensing programs; they are leveraging OmniStudio in their implementation. Post-implementation, some stakeholders still have efficiency concerns with certain parts of licensing processing. Which OmniStudio feature could a technical consultant recommend to identify potential areas for further improvement?

A) Field tracking services
B) Roll Up libraries
C) Event Monitoring
D) OmniStudio Tracking Service

4. A Technical Consultant is implementing an experience site for a government agency where they will be accepting grant applications during a specific window of time. The Technical Consultant expects a high volume of interest in this grant offering. What three steps or tools should be leveraged to ensure the solution can support this surge?

A) Set up IP restrictions to control who can access the website and when
B) Implement CDN and waiting rooms
C) Identify expensive processes to offload to asynchronous processes.
D) Analyze and test the application for the expected load with a load testing tool
E) Perform UAT testing to find defects in the code

5. A government agency is implementing Public Sector Solutions and is looking for a solution to automatically read the constituent's date of birth from a scanned document and map it to a field in the Application record using the Intelligent Form Reader (IFR). What three steps should a technical consultant configure to satisfy the agency's use case?

A) Map Form Types to Objects
B) Enable OCR Setting in the Document Object
C) Enable Data Raptor to read information from a scanned document
D) Set Up Data Extraction
E) Enable Intelligent Form Reader

Solutions: