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Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:

1. You are the CRM administrator of a new project to revitalize the lead Assignment manager rules to ensure the proper sales salesperson is getting assigned based on new geographies and current workloads.
Select the three Fusion Assignment Manager components that should be part of your planning process to plan the configuration of Assignment Manager.

A) Business Objects
B) Resources
C) Attributes
D) Assignment Criteria
E) Dynamic Assignment
F) Schedules

2. The design team would like to make changes to the Sales dashboard for the sales VP in Oracle Fusion Sales. What is the navigation path to make the changes?

A) Sales Dashboard > Administration> Customize Home Pages >Job Role
B) Sales Dashboard > Administration > Customization Manager> Sales VP
C) Oracle Composer> Sales Dashboard > Customize Home Pages > Sales VP
D) Sales Dashboard > Personalization > Customization Manager> Job Role
E) Administration> Oracle Composer > Personalization> Sales Account Region

3. Select the three statements that describe the use of sales methodology in opportunity management.

A) Selection of sales methodology is mandatory for every opportunity.
B) Sales methodologiesbest describe an organization's sales process
C) Sales methodologies include sales stages; each sales stage can be tied to a range of win probability and status.
D) Selection of sales methodology is optional for an opportunity.
E) Sales methodologies consist of one or more sales stages.

4. When the opportunity import process was initially created, the Customer Data Management Duplicates field was left blank. You are now using this process to import flat files; each flat file contains 50 records. While reviewing the data, you happen to notice that the same opportunity is included in two separate flat files, but the value of the Sales Stage field is different in the second file.
If you import both files, what will happen?

A) The Fusion system will update the opportunity record with the value from the second file.
B) The second Import process will fail.
C) The Fusion system will create a duplicate record.
D) The second import process will succeed, but the duplicate opportunity record will fail.
E) The Fusion system will create a resolution request.

5. Which four actions should you perform in order to use the sales catalog to its fullest potential?

A) Relate product groups to other product groups.
B) Create and include product groups within the sales catalog.
C) Create and include sales catalogs within the product group.
D) Sort the products within the sales catalog by quantity.
E) Associate an image for the sales catalog.
F) Create and include promotions within the sales catalog.

Solutions: