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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. A manager challenged an employee to produce an average of 24 assemblies each day for a week. This production goal was higher than the employee had ever achieved during any week. The manager gave the employee a tally sheet to mark after each assembly was completed.
Considering the goal-setting theory of motivation, the manager was counting on which factors to influence the employee to achieve the production goal?
Choose 1 answer

A) Challenge and direction
B) Feedback and reflection
C) Challenge and power
D) Specificity and feedback

2. How might a charismatic leader work to increase performance in an organization?
Choose 1 answer

A) Avoid unconventional behavior.
B) Demonstrate Type A behavior.
C) Articulate an appealing vision.
D) Issue a memo calling for increased effort.

3. What is an advantage of a cohesive group?
Select one.

A) When performance-related goals are low, a cohesive group is more productive.
B) When organized by department, task subgroups compete within the group.
C) When performance-related goals are high, a cohesive group is more productive.
D) When organized by department, task subgroups do not form and command groups emerge.

4. A company decided to change their work organization from individuals working independently to production teams. However, they decided to continue their same approach to performance evaluation and salary adjustment, which had worked well since the performance evaluation process had been improved. After a year's experience with the new team structure, it was obvious that productivity had decreased. A consultant's conclusion was that the approach to performance appraisal and assigning rewards was a cause of the teams' failure to perform.
Which approaches to performance evaluation and granting rewards would have been more effective in this situation?
Select one.

A) Group performance evaluation with group rewards
B) Individual and group evaluation with individual and group rewards
C) Individual performance evaluation with group rewards
D) Group performance evaluation with individual rewards

5. What defines acceptable standards of behavior that are shared by group members?
Select one.

A) Group conformity
B) Group norms
C) Group status
D) Group roles

Solutions: