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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was ist eine Ausgabe?

A) Ein mögliches Ereignis, das Schaden oder Verlust verursachen könnte
B) Etwas, das durch die Durchführung einer Aktivität erstellt wurde
C) Ein Ergebnis für einen Stakeholder
D) Eine Zustandsänderung, die für die Verwaltung eines Konfigurationselements von Bedeutung ist

2. Welches der folgenden Beispiele ist ein Vorfall?

A) Ein Benutzer hat Zugriff auf ein freigegebenes Repository angefordert
B) Ein Backup-Server wird neu gestartet, während Dienste auf dem primären Server ausgeführt werden
C) Eine Anwendung ist während der Geschäftszeiten nicht verfügbar
D) Ein Benutzer möchte das Passwort eines Servers zurücksetzen

3. Was passiert, wenn eine Problemumgehung zur dauerhaften Lösung eines Problems wird, das nicht kosteneffizient gelöst werden kann?

A) Das Problem verbleibt im Status „Known Error“
B) Das Problemmanagement stellt den Dienst so schnell wie möglich wieder her
C) Der Problemdatensatz wird gelöscht
D) Eine Änderungsanforderung wird an die Änderungskontrolle übermittelt

4. Welches beschreibt eine Reihe definierter Schritte zur Umsetzung von Verbesserungen?

A) Das „Register der kontinuierlichen Verbesserung“
B) Die Aktivität „Verbesserung“ der Wertschöpfungskette
C) Die Wertschöpfungskettenaktivität „Engage“
D) Das „Modell der kontinuierlichen Verbesserung“

5. Welche Vorgehensweise verfolgt den Zweck, die Anzahl erfolgreicher Ergänzungen, Änderungen oder Entfernungen von allem, was sich auf einen Dienst auswirken könnte, zu maximieren?

A) Aktivierung ändern
B) Servicedesk
C) Serviceanforderungsverwaltung
D) Vorfallmanagement

Solutions: