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EXIN ITIL Foundation Sample Questions:

1. Which one of the following is NOT a valid purpose or objective of problem management?

A) To manage problems throughout their lifecycle
B) To prevent problems and resultant incidents
C) To restore service to a user
D) To eliminate recurring incidents

2. Which of the following statements about standard changes are CORRECT?
1 . The approach is pre-authorized
2 . The risk is usually low and well understood
3 . Details of the change will be recorded
4 . Some standard changes will be triggered by the request fulfillment process

A) 1 only
B) 2 and 3 only
C) All of the above
D) 1, 2 and 4 only

3. Which of the following are valid parts of the service portfolio?
1 . Service pipeline
2 . Service knowledge management system (SKMS)
3 . Service catalogue

A) All of the above
B) 1 and 3 only
C) 3 only
D) 1 and 2 only

4. What is a characteristic of a process?

A) It does not react to a specific trigger
B) It is performance driven and measurable
C) It provides generic technical skills and resources
D) It requires a specific tool

5. Remediation planning is BEST described in which of the following ways?

A) Planning how to recover the cost of a change
B) Planning how to compensate a user for a failed change
C) Planning how to advise the change requestor of a failed change
D) Planning the steps required to be taken if a change is unsuccessful

Solutions: