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NEW QUESTION # 63
Which of the following tables does the change_request_metric database view join? (Choose all that apply.)
- A. metric_instance
- B. task_sla
- C. change_task
- D. metric_definition
- E. change_request
Answer: A,D,E
NEW QUESTION # 64
The VP of Marketing is launching campaigns in each region to target accounts that do NOT have open opportunities.
Which reporting solution can an administrator set up to assist with this?
- A. Joined report
- B. Cross filter
- C. Reporting snapshot
- D. Standard filter
Answer: B
NEW QUESTION # 65
In the baseline configuration of Change Management, which fields are included when the Copy Change UI action is used to copy a Change Request?
- A. Configuration Item, Change Tasks, Risk, Backout Plan, Category
- B. Configuration Item, Change Tasks, Approvals, Risk, Attachments
- C. Backout Plan, Category, Change Type, Attachments, Work Notes
- D. Change Tasks, Impact, Attachments, Planned Start Date, Risk
Answer: A
Explanation:
Explanation
These fields get copied from CR to new CR:
assigned_to
assignment_group
backout_plan
category
change_plan
cmdb_ci
description
impact
priority
risk
short_description
test_plan
type
These expressly do NOT get copied
Created
NEW QUESTION # 66
What can you use to explore the CMDB hierarchy and table definitions?
- A. CMDB Schema
- B. CI Class Manager
- C. CI Manager
- D. CMDB Manager
Answer: B
NEW QUESTION # 67
Which of the following conditions can be evaluated by Change Management Conflict Detection? Select all that apply.
- A. Changes scheduled outside of normal business hours
- B. Conflicts for all Affected CIs
- C. Changes schedule outside of a CI's maintenance window
- D. Changes scheduled during blackout time periods
- E. Changes with overlapping schedules assigned to the same resource
Answer: B,C,D
Explanation:
NEW QUESTION # 68
When creating a variable to identify a location for a catalog item to be delivered, the most likely variable type to choose would be _____________.
- A. Select Box
- B. Reference
- C. Single Line of Text
- D. Break
Answer: C
Explanation:
Explanation
NEW QUESTION # 69
A Problem can be created from an Incident.
- A. True
- B. False
Answer: A
NEW QUESTION # 70
Which of the following users has the permission to close an incident? (Choose two.)
- A. Itil User
- B. Incident Manager
- C. Incident caller
- D. Itil Admin
- E. None of the listed answers
Answer: C,D
Explanation:
Users with itil roles or incident manager don't have permission to close incidents. Incidents can be closed by the user who opened them or by the itil admin.
NEW QUESTION # 71
How to make the problem state move to "Resolved" instead of "Closed" when the "Accept Risk" button is clicked.
- A. Change the value of problem property "problem.acceptrisk.move_to_closed".
- B. Modify the state mapping records in the Problem State Mapping table.
- C. Modify the logic in the script include "Accept Problem Risk".
- D. Modify the logic in the UI Action "Accept Risk".
Answer: A
Explanation:
Explanation
NEW QUESTION # 72
Which of the following tables does the change_request_sla database view join? (Choose all that apply.)
- A. metric_instance
- B. change_sla
- C. change_task
- D. task_sla
- E. change_request
Answer: D,E
Explanation:
Explanation/Reference:
NEW QUESTION # 73
Which table does Problem table extend?
- A. Incident
- B. Task
- C. Problem Task
- D. Case
Answer: B
NEW QUESTION # 74
Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem assignee.
What feature would you use to meet this requirement?
- A. Task Creator
- B. Workflow Dashboard
- C. Action Modeler
- D. Flow Designer
- E. State Model
Answer: D
NEW QUESTION # 75
What is the relationship between User table and Role table?
- A. One-to-many (one role can be assigned to many users)
- B. Many-to-many
- C. One-to-one
- D. One-to-many (one user can have many roles)
Answer: B
Explanation:
Explanation
One user can have many roles and a role can be assigned to many users.
NEW QUESTION # 76
Which mechanism is used to set the number of days (integer) after which Resolved Incidents are automatically closed?
- A. Business Rule
- B. Workflow
- C. System Property
- D. Script Include
Answer: C
Explanation:
Explanation
glide.ui.autoclose.time
NEW QUESTION # 77
Which of the following are valid states for Normal Change requests? (Choose all that apply.)
- A. Authorize
- B. Implement
- C. Scheduled
- D. Approved
- E. Risk Assessment
Answer: A,B,C
NEW QUESTION # 78
What will be the next state when the "Request Approval" button is clicked in normal change form?
- A. Authorize
- B. Assess
- C. Open
- D. Approval Requested
Answer: B
NEW QUESTION # 79
A developer needs to send Account records to an external system for backup purposes. The process must take a snapshot of Accounts as they are saved and then make a callout to a RESTful web service. The web service can only receive, at most, one record per call.
Which feature should be used to implement these requirements?
- A. Process Builder
- B. Workflow
- C. Queueable
- D. @future
Answer: A
NEW QUESTION # 80
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