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Certified Implementation Specialist - ServiceNow Training and Certification
Preparation Guide for ServiceNow CIS-ITSM Certification Exam
Introduction
The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.
Representative types of CIS-ITSM study material
There are three versions for your convenience and to satisfy the needs of modern internet users: PDF & Software & APP version. CIS-ITSM pdf practice material is legible to read and remember. CIS-ITSM soft practice material can provide simulation test system and numerous times of setup with no restriction. CIS-ITSM online test engine is suitable to all kinds of equipment or digital devices. But if you prefer paper version or you are not accustomed to use digital devices to practice examination questions, CIS-ITSM pdf study material are supportive to printing requests. As long as you practice with our exam study material regularly, which will enable you to get the certificate as your wish.
Exam Preparation
Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.
Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals
- Major Incident Management (On-demand)
- CIS-IT Service Management Exam Prep
- Service Portal Fundamentals (On-demand)
- Knowledge Management Fundamentals (On-demand)
- ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
- Knowledge Management Implementation (On-demand)
- Automated Test Framework (ATF) Fundamentals (On-demand)
- Mobile Development Fundamentals (On-demand)
- ServiceNow Platform Implementation (ILT)
- ServiceNow Fundamentals (ILT)
Candidates can get the details for these pieces of training on Now Learning portal
The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination
- At least six months of hands-on experience in implementing applications on ServiceNow Platform
- At least six months of hands-on experience working on ServiceNow Platform
- General familiarity with industry terminology, acronyms, and initial-isms
Topics to Cover
ServiceNow CIS-ITSM exam is based on the learnings, key topics, and activities encountered during ServiceNow implementations.
Following are the major modules, learning domain, sub-skills along with their weight-age in the examination, giving you a clear view of which topics and skills inclusive, you should focus on for the certification. Note: The list and details are not an all-inclusive content list. ServiceNow reserves the right to change and update the content (topics, sub-skills, and weight-age) at any point in time.
- Change and Release Management: 25%
- Problem Management: 10%
- Knowledge Management: 10%
- Incident Management: 25%
- Request Fulfillment Management: 25%
- Configuration Management Database: 5%
For each ITSM application, the candidate must know the following for each module
Architecture and Security Key tables used in applications Relationships among tables Roles and default access controls Primary application components including Scripts, Business Rules, etc Integration capabilities
Proven Practices for Implementation Implementation approach to meet requirements to preserve upgradability, scalability, and maintainability Implementation solutions to work in conjunction with application functionality
Baseline Application Functionality Basic and advanced features in baseline installation New functionality and features added or changed State model and default process flow Basic and advanced operations performed by users and system
Business Cases / Use Cases Value proposition KPIs and Benchmarks Appropriate features and functions basis business requirements
Based on the above-mentioned syllabus and their related weight-age, it is clear that there is no one topic a candidate should focus on or a candidate can leave while preparing for the examination. The candidate needs to go through and be proficient in every topic.
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Valid contents of CIS-ITSM exam study material
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So the test is not a hard nut to crack as long as you choose our CIS-ITSM exam study material. We will help you and conquer your difficulties during your preparation. To the new exam candidates, it is the best way for you to hold more information.
Brief Details
Following are the quick details related to the CIS-ITSM Certification Exam
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Exam type: Multiple Choice Questions
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
Number of Questions: 65 Questions
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Exam Price: $150 (USD)
Exam Code: ServiceNow CIS-ITSM Certification Exam
Duration: 90 minutes
ServiceNow CIS-ITSM Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITSM Reporting and Performance | - Basic reporting and dashboards - Metrics and KPI tracking |
| Problem Management | - Known errors and workarounds - Problem identification and root cause analysis |
| CMDB and Service Mapping Concepts | - CMDB structure and relationships - Service dependencies overview |
| ITSM Foundation and Platform Concepts | - ServiceNow platform architecture and navigation - ITSM application overview |
| Knowledge Management | - Publishing and lifecycle processes - Knowledge article creation and governance |
| Change Management | - Change types and workflows - Approval and risk management |
| Request Fulfillment and Service Catalog | - Request lifecycle management - Catalog items and workflows |
| Incident Management | - Incident lifecycle and configuration - SLAs, assignments, and escalation |
No help, Full refund!
Actual4Exams confidently stands behind all its offerings by giving Unconditional "No help, Full refund" Guarantee. Since the time our operations started we have never seen people report failure in the ServiceNow CIS-ITSM exam after using our products. With this feedback we can assure you of the benefits that you will get from our products and the high probability of clearing the CIS-ITSM exam.
We still understand the effort, time, and money you will invest in preparing for your certification exam, which makes failure in the ServiceNow CIS-ITSM exam really painful and disappointing. Although we cannot reduce your pain and disappointment but we can certainly share with you the financial loss.
This means that if due to any reason you are not able to pass the CIS-ITSM actual exam even after using our product, we will reimburse the full amount you spent on our products. you just need to mail us your score report along with your account information to address listed below within 7 days after your unqualified certificate came out.




