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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS phone. What will resolve the problem?

A) The 5420 DS is no longer supported.
B) If IP Office does not restart correctly; power-off and power-on IP Office and the problem will be corrected.
C) The CCR lost connection to IP Office; just wait until the LED on the CCR status turns green again and the phone will start to work.
D) Start the IP Office Manager application.
E) The 5420 DS is corrupted and must be replaced.

2. A customer would like to use the Microsoft SAM Text to Speech (TTS) engine in VoiceMail Pro to allow callers to listen to order information using a "Speak Text" action in VoiceMail Pro Call Flow. Which license is required?

A) VM Pro ScanSoft TTS
B) IP Office Preferred Edition
C) IP Office Ultimate Edition
D) Voicemail Pro VB Script License
E) IP Office Essential Edition

3. The system has had voice quality issues on T1/E1 calls the last few days. Which application can you use to see the history of errors on that line?

A) System Status Application
B) Customer Call Reporter
C) System Monitor
D) Wireshark

4. The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?

A) Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
B) Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.
C) "Agent1" cannot be used as a name for a CCR agent.
D) Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.

5. Which two settings are required to receive emails as a QoS Alarm from a remote IP Office site? (Choose two.)

A) Go to System > "System event" tab > Alarm Tab, create the new alarm and insert the email address that must receive the QoS alarm message.
B) Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send message.
C) Go to System > SMTP tab, put the email address used by IP Office to send the message.
D) Go to System > SMTP tab, put email address to the destination of all messages.
E) Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send messages then go to the SMTP tab and insert the email used by VMPRO.

Solutions: