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Avaya 3171T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Deployment and Management | 25% | - Solution design and sizing - Security, compliance, and troubleshooting - Administration, maintenance, and licensing - Virtualization and survivability |
| Topic 2: Avaya Team Engagement Solutions Overview | 20% | - Benefits and business value - Avaya portfolio and product offerings - Introduction to Avaya Team Engagement Solutions |
| Topic 3: Solution Selling and Customer Engagement | 10% | - Solution recommendation and positioning - Customer requirement analysis - Value proposition and ROI analysis |
| Topic 4: Contact Center Solutions | 20% | - Routing, queuing, and call handling - Avaya Aura Contact Center overview - Reporting, analytics, and workforce optimization |
| Topic 5: Unified Communications and Collaboration (UC&C) | 25% | - UC&C architecture and components - Avaya Equinox and Aura solutions - Collaboration tools and endpoints - Integration with third-party applications |
Avaya APDS Avaya Enterprise Team Engagement Solutions Online Test Sample Questions:
1. You can use more than one session Manager server for registration of Avaya Equinox 3.x Clients.
When the clients are initially configured, how many Session Managers can manually be configured?
A) two
B) one
C) three
D) four
2. In addition to the simple Master/Slave redundancy, Avaya Equinox Management also supports Geo-Redundancy.
Which statement describes a typical geo-redundant deployment?
A) It uses local redundancy combined with an off-site backup server
B) It uses a primary at the main location with cascaded off-site backups
C) It uses multiple pairs of servers dispersed throughout the network
D) It uses a master at the main and slaves dispersed throughout the network
3. You are working on a design for a customer who requires presence and instant messaging. They have 8500 users. You are proposing the use of Avaya Multimedia Messaging (AMM). They are interested in redundancy.
Which minimal configuration will satisfy the customers need?
A) two Presence Service Instances with two AMM servers
B) three presence service Instances with two AMM servers
C) two Presence Service Instances with three AMM servers
D) one Presence Service Instance with three AMM servers
E) four Presence Service Instances with five AMM servers
4. The Multiple Appearance directory Number (MADN) feature has been added with Avaya Aura 8.0 as part of the CS1000 modernization It includes SCA (single call appearance/arrangement), which works like Communication Manager bridging, and MCA (multiple call appearance/arrangement), which works like bridging on the CS1000.
What is the difference between MCA and SCA?
A) MCA is only available on Avaya Equinox clients
B) MCA makes all calls private
C) MCA is tied to a particular call appearance on the primary endpoint
D) MCA is only available on Device Adapted sets
5. Avaya Equinox mobile apps support two modes of operation for delivering presence: SIP Presence and CES (Client Enablement Services) Presence. SIP Presence removes a CES dependency for presence services.
If a system includes Session Manager, Presence Services and CES, which two statements describe the mobile app behavior? (Choose two)
A) If the SIP connection fails, but CES connection remains available, the app moves to CES Presence
B) The mobile app must be manually configured to use SIP Presence
C) The mobile app will automatically default to SIP Presence
D) If the SIP connection fails, but CES connection remains available, the app does not move to CES Presence
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B,D |
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