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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Engagement and Relationship | - Consultative sales skills in HP supplies context - Managing customer relationships and opportunities |
| Sales Positioning and Solutions | - Positioning HP supplies solutions against competitors - Recommending appropriate supplies solutions to customers |
| HP Supplies Product Knowledge | - Understand quality and value propositions of Original HP supplies - Identify and differentiate HP supplies offerings |
HP Selling HP Supplies 2020 Sample Questions:
1. How do Original HP cartridges compare to non-HP cartridges in terms of customer-ready print quality?
A) Non-HP cartridges continue to work even though the ink has run out, which can damage the printheads.
B) Original HP cartridges yield more than twice the number of customer-ready prints.
C) Original HP cartridges produce prints that are 33% more smear-proof.
D) Mechanism breakdowns caused by non-HP cartridges result in prints that fade more quickly.
2. How do Original HP PageWlde cartridges eliminate the problem of halt-printed pages?
A) Advanced technology intelligently predicts future print Jobs by averaging information from all previous print Jobs.
B) Ink sensor technology manages efficient toner use and cartridge performance to maximize pigment life.
C) Sophisticated algorithms determine remaining ink quantity and send jobs to another printer with more ink.
D) Proprietary sensors in the printhead detect air flow at the end of each page, triggering a message to install a new cartridge and continue printing.
3. How does HP use serialization to combat the counterfeit and grey market?
A) It tracks the cartridges through the supply chain to know exactly where they are sold, curtaining grey marketing trade.
B) It uses embedded code to determine in which regions the cartridges are sold.
C) It monitors the products sold through MAC addresses to ensure they are sold by authorized channels.
D) It uses QR codes on interior and exterior packing to product partners from purchasing counterfeit and grey market products.
4. What is an advantage of EcoSmart Toner?
A) compatibility with a wider range of HP and non-HP printers
B) premium quality prints with less energy
C) longer print permanence and greater resistance to smudging
D) faster print speeds and better color precision
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B |
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