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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An administrator configures Webex Experience Management surveys after customer calls.
Customers report that surveys are not triggered when agents transfer calls internally between queues. What is the MOST likely reason for this behavior?

A) Survey templates are limited to outbound calls
B) Experience Management requires UCCX integration
C) Internal transfers terminate the original contact flow context
D) Queue transfers disable post-call events globally

2. Which statement describes the PSTN media and signaling requirements for calls arriving at Webex Contact Center?

A) The only supported codecs are G.711uLaw and G.711aLaw.
B) DTMF signaling can use out of band.
C) SIP Early Media is fully supported by Webex Contact Center.
D) Opus codec is natively supported by Webex Contact Center without transcoding.

3. Which authentication and authorization specification is required for using Webex Contact Center APIs?

A) Mutual TLS
B) API key authentication
C) HTTP authentication
D) Auth 2.0

4. Refer to the exhibit. Agent X has a Skill Profile assigned and the Skill Profile has skills assigned according to their proficiency. In which two places can you define call routing criteria for routing calls to this agent? (Choose two.)

A) Assign skills to the queue
B) Assign skills in flow
C) Allotted on Desktop Profile
D) Allocated to Channels
E) Assigned to Capacity-based Teams

5. A Webex Contact Center manager wants to verify which contact sessions were recorded. Which stock report in Webex Contact Center Analyzer must be used to achieve the goal?

A) CSR Report - Yesterday
B) Teams Contact Details
C) Sites Contact Details
D) Usage Report

Solutions: