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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. When is a call type assigned to a call in the Cisco Unified Contact Center Enterprise system?

A) when the call is first post-routed from Cisco Unified Communications Manager
B) when the call terminates and data is written to the Cisco TCD table
C) when the call is routed to an agent
D) when a call-routing script hits the first Queue to Skill Group node

2. Which Cisco Unified IP phone model is incompatible with the Cisco Unified Contact Center Enterprise system 8.0(x)?

A) 9951
B) 7970
C) 7920
D) 7930
E) 6921

3. Which Cisco Unified IP phone model is incompatible with Cisco Unified Communications Manager Silent Monitoring 8.0(x)?

A) 9971
B) 7970
C) IP Communicator 8.0(x)
D) 8961
E) 6921

4. Which Cisco Unified IP phone model is incompatible with Cisco Unified Contact Center Enterprise Desktop Silent Monitoring 8.0(x)?

A) 9951
B) 7940
C) 7912
D) 6941
E) 8961

5. In the Cisco ICM ConfigManager Peripheral Gateway Explorer, when setting the Peripheral Configuration for the Cisco Unified Communications Manager Multi-Line ACD feature, what are the two expected behaviors of the system when the settings are as shown? (Choose two.)

A) The CTI Desktop will show only the ACD line that the agent used to log in.
B) The CTI Desktop will monitor only one ACD line, but all other lines will be shown on the desktop.
C) If the agent selects another line on the Cisco Unified IP phone, the agent state will change to Not Ready.
D) If the agent selects another line on the Cisco Unified IP phone, the agent state will not change.

Solutions: