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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. When a message is sent to SAP via SAP Solution Manager, which status does the message have in the Service Desk?

A) Information to SAP
B) Sent to SAP
C) Sent to Customer
D) Confirm message to SAP

2. What can you do with Data Dictionary? (Choose two)

A) Define ABAP coding.
B) Create or modify an index of a database table (for example, to speed up the performance of an ABAP program).
C) Maintain database tables and views from within R/3 and transfer the changes automatically to the underlying database.
D) Lock a database table against any change by an ABAP program.

3. What is Product Support Hierarchy in SAP environment used for? (Choose two)

A) It is a powerful instrument in organization and reporting within Product Support.
B) In SAP, a product hierarchy is used for pricing.
C) It is part of the Service Level Agreement.
D) It is a view on the Application Component Hierarchy.

4. What are the main steps when you accept a priority 1 message? (Choose two)

A) Document every activity in the message.
B) Clarify the issue by phone to avoid additional effort in processing the message.
C) Call the customer within the Initial Reaction Time (IRT).
D) Call the customer if you leave for the weekend, indicating that you will proceed with processing the message on Monday.

5. Which scenarios will be provided by SAP Solution Manager in the Application Management Life Cycle? (Choose two)

A) Human Resource Management
B) Operations
C) Hardware Management
D) Implementation

Solutions: