Oracle B2C Service Integration and Development 2021 Implementation Essentials : 1Z0-1034-21 valid dumps

1Z0-1034-21 real exams

Exam Code: 1Z0-1034-21

Exam Name: Oracle B2C Service Integration and Development 2021 Implementation Essentials

Updated: Aug 05, 2026

Q & A: 56 Questions and Answers

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Oracle 1Z0-1034-21 Exam Syllabus Topics:

SectionObjectives
Topic 1: Integration Concepts- Integration approaches
  • 1. Outbound messaging and event-driven integration
    • 2. REST and SOAP web services
      • 3. Middleware and third-party integration patterns
        Topic 2: Development and Scripting- B2C Service scripting and APIs
        • 1. RightNow Object Query Language (ROQL)
          • 2. Connect PHP / APIs usage concepts
            • 3. Client-side and server-side extensions
              Topic 3: Security and Access Control- Authentication and authorization
              • 1. SSO and identity integration concepts
                • 2. Roles and profiles
                  Topic 4: Deployment and Troubleshooting- Configuration lifecycle management
                  • 1. Diagnostics and logging
                    • 2. Migration between environments
                      Topic 5: Data Management and Customization- Business rules and automation
                      • 1. Scripts and server-side logic
                        • 2. Workflows and business rules engine
                          - Data objects and schema customization
                          • 1. Custom objects and fields
                            • 2. Data relationships and constraints
                              Topic 6: B2C Service Architecture and Fundamentals- Oracle B2C Service (Service Cloud) architecture overview
                              • 1. Agent Desktop and administrative interfaces
                                • 2. Core components and data model

                                  Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:

                                  1. A developer is creating a knowledgebase search in the customer portal- Which developer include in the code to suggest search by products and categories?widget must the

                                  A) <rn: ;widget path- ^'diacuasian/HolatedKnowledgobaaoAnawera" />
                                  B) <rn: ! widgt path= :"3earch/ProductGatogorySearchFilter" />
                                  C) <rn: ! widget path= ="search/BasicKoywordSearch" />
                                  D) <rn: :widget path= :"Seacch/ProductCatalog3BarchFilter" />
                                  E) <rn: widget path= :"knowledgebase/SearchSuggeationfl" />
                                  F) <rn: widget path="input/BasicSmartAssistant" />


                                  2. You want to filter the answers list page default answer report based on a value from the contact's session data, and you have been asked to not display certain answers to the end user in the report based on the contacts session data.
                                  Which approach is required to create this customization?

                                  A) Create a custom advanced search widget that causes the report to be filtered based on the session data. Then the widget will filter on page load and have no user interface elements for the appliedfilter.
                                  B) Create a custom widget that removes undesired entries from the page by examiningthe output HTML.
                                  C) Create a custom report with a definition that filters based on the session data associated with the contact viewing the report. Then change the report ID used on the page widgets.
                                  D) Create a custom report that has a filter that may be set from a custom model used by the pre_report_get hook. Then change the report ID used on the page widgets.


                                  3. In a Agent Desktop Add-In, which is the correct syntax to get the contact record of the current contact worksoace?
                                  A)

                                  B)

                                  C)

                                  D)

                                  E)

                                  A) Option E
                                  B) Option D
                                  C) Option A
                                  D) Option C
                                  E) Option B


                                  4. You areimplementing the Syndicated ProactiveChat widget on an external page.
                                  Custom JavaScript is used to display the widget's chat request dialog box based on custom logic not provided by the widget. How can you disable the ability for the widget's chat requestdialog box to display automatically?

                                  A) Set the timeout attribute to null and callthe global offerchat () method.
                                  B) Set the seconds attribute to o and call the offerchat o method on the widget's instance object to open the widget's chat request dialog box.
                                  C) Set the timeout attribute to o and call the offerchato method on the widget's instance object to open the widget's chat request dialog box.
                                  D) Set the seconds attribute to o and fire the moffersyndicatedchat event, passing in the ID of the widget's Instance object as an argument.


                                  5. A developer is writing code on the Ask a Question page to redirect users to the login form if they are not already logged in. Which is the correct rn tag to implement this logic?
                                  A)

                                  B)

                                  C)

                                  D)

                                  E)

                                  A) Option E
                                  B) Option D
                                  C) Option A
                                  D) Option C
                                  E) Option B


                                  Solutions:

                                  Question # 1
                                  Answer: F
                                  Question # 2
                                  Answer: A
                                  Question # 3
                                  Answer: D
                                  Question # 4
                                  Answer: D
                                  Question # 5
                                  Answer: C

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