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Microsoft Lync 2013 Depth Support Engineer Sample Questions:

1. You support a datacenter that consists of one pool running Microsoft Lync Server 2013. You deploy Microsoft System Center Operations Manager. You implement Enterprise Voice. Some users use a desktop phone to place and receive public switched telephone network (PSTN) calls with people outside of Lync. Some of these users report connectivity issues with incoming and outgoing calls. You need to test that users are able to place and receive calls with people outside of Lync. What should you do? (Each correct answer presents part of the solution. Choose two.)

A) In the synthetic transaction, use the Test-CsPstnPeerToPeerCallcmdlet.
B) Create a watcher node and configure it for a default synthetic transaction.
C) In the synthetic transaction, use the Test-CsP2PAV cmdlet.
D) Create a watcher node and configure it for an extended, non-default synthetic transaction.

2. You support a customer whose network environment includes Microsoft Lync Server 2013 with Enterprise Voice. Your customer enables centralized logging on the Lync servers. According to your customer, a user has reported that when she attempts to dial out to a public switched telephone network (PSTN) number, she receives the following message: "Your organization does not support calling this number." You confirm that the user is configured to use Enterprise voice and that other users are successfully making and receiving calls. Within the captured logs from the affected user, you view the following message: "SIP/2.0 403 Forbidden." The Microsoft Lync 2013 control panel displays the following information:

You need to ensure that the user is able to dial out to PSTN. What should you do?

A) Contact the Session Initiation Protocol (SIP) provider.
B) Change the associated normalization rule in the dial plan policy to match: ^(\d(11))$, Translation pattern +$1.
C) Change the voice policy for this user to < North America > for PSTN usage association.
D) Open port TCP/5061 inbound on the Mediation Server.

3. You support a Microsoft Lync Server 2013 on-premise environment that includes the following:
-An Enterprise Edition Front End Pool with three Front End Servers
-A mirrored back-end SQL database
-Both the Front End Pool and Edge Pool use hardware load balancers (HLBs)
-An Edge Server pool with two servers in perimeter network The Lync environment supports 10,000 users in High Availability mode. Some users report that they are unable to make outbound calls to specific public switched telephone network (PSTN) numbers. When they attempt to do so, the call appears to be connected but then drops with a reorder tone, and then they receive the following error message: "Due to network error your call cannot be completed at this time. Please try your call again." You need to troubleshoot the issue. Which centralized logging scenario should you use?

A) MediaConnectivity
B) incomingAndOutgoingCall
C) HybridVoice
D) LYSSAndUCS

4. You support a customer whose network environment includes Microsoft Lync Server 2013. All users are members of an Active Directory Domain Services (AD DS) domain. All users are using the Global client policy. AddressBookAvailability is set to WebSearchOnly. For some users in Active Directory, you change the attributes that relate to title and department. You discover that these attributes are not reflected in the users' contact cards in Lync 2013. You need to update the Lync address book immediately to reflect the changes you made. What should you do?

A) Run the Update-CsAddressBook cmdlet.
B) Change the Global Client Policy to use WebSeachandFileDownload.
C) Run the Update-CsUserDatabase cmdlet.
D) Run the Set-CsClientPolicy-Identity Global-EnableExchangeContactSync $true cmdlet.

5. DRAG DROP You support a Microsoft Lync Server 2013 environment.
A customer reports that they are receiving alerts from the voice gateway and that outbound calls are failing due to no trunks being available. You need to diagnose the issue. You decide to collect performance counters to determine the reason that calls are failing. Which
Performance Monitor counter or counters should you select, on which server or servers? (To answer, drag the appropriate counter and server to the correct location or locations in the Solution area. Each voice counter and server may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.)

Solutions: