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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. What is a value stream?

A) A configuration of an organization's resources designed to offer value for a consumer
B) A series of steps an organization undertakes to enable value for consumers through management of products and services
C) A set of organizational resources and capabilities to achieve an objective
D) A tangible or intangible deliverable of an activity

2. A good way to apply the ITIL guiding principle 'keep it simple and practical' is to:

A) Understand that fast does not mean incomplete
B) Re-use nothing from the current state
C) Communicate so that the audience will hear
D) Adopt a practice which is easy to follow

3. How does 'access to resources' support value co-creation in a service interaction?

A) By allowing consumers to use provider resources
B) By transferring responsibility for resources to consumers
C) By limiting resource use to internal teams
D) By replacing service actions with automation

4. What is a digital product?

A) A combination of an organization's resources based on digital technology and designed to offer value to consumers
B) Actions performed by a service provider or jointly by a service provider and consumer
C) A formal description of one or more services designed to address consumer needs
D) The access to the service provider's resources and their use according to the agreed terms and conditions

5. Which of the following statements about value streams is INCORRECT?

A) Value streams can involve multiple practices
B) Value streams continue to evolve over time
C) Value streams should exclude suppliers
D) Value streams are enabled and supported by the organization s value chain

Solutions: