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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
1. 構成ベースラインとは何ですか?
A) サービスプロバイダーの能力のベンチマーク
B) リリースに割り当てられた変更リクエスト
C) 構成監査レポート
D) ある時点での IT サービスまたは個々の構成アイテム (CI) の状態のスナップショット
2. サプライヤー X 継続のサービス デスクも同じインシデント レポートを受け取ります。これは、クライアント/サーバー アプリケーションの最新バージョンに関係します。以前のバージョンを再インストールすると、問題は発生しなくなります。原因はまだ特定されていないため、サプライヤーは顧客に対し、問題が発生した場合は旧バージョンを一時的にインストールするよう助言することにした。
このアドバイスはどのような例ですか?
A) 回避策
B) 既知のエラー
C) 変更リクエスト
D) 問題
3. サービスデスクに関連する最も一般的なプロセスは何ですか?
A) 構成管理
B) インシデント管理
C) サービスレベル管理
D) 変更管理
4. サービス管理計画におけるサービス管理の範囲は何によって定義されますか?
A) 実行される特定のプロセス
B) サービスの場所
C) スタッフ数
D) インフラストラクチャのサイズ
5. 要求された変更の効果的な計画、調整、評価に必要なアクティビティの 1 つは、影響と必要なリソースを評価することです。
このアクティビティを担当するプロセスまたは機能はどれですか?
A) 構成管理
B) リリース管理
C) 変更管理
D) サービスデスク
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C |
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