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IBM C9020-971 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Support | - Log analysis and problem determination - Performance troubleshooting - Common storage issues and diagnostics |
| Topic 2: SAN and Networked Storage | - Fibre Channel SAN concepts - iSCSI and IP-based storage networking - Zoning, masking, and connectivity |
| Topic 3: Storage Fundamentals | - Storage architectures and tiers - Basic storage concepts (block, file, object) - RAID concepts and data protection mechanisms |
| Topic 4: Data Protection and Availability | - High availability and disaster recovery - Backup and restore concepts - Replication technologies |
| Topic 5: IBM Storage Solutions Overview | - IBM storage product portfolio overview - Enterprise storage system components |
| Topic 6: Storage Administration and Management | - Storage monitoring and performance management - Capacity planning and optimization - Volume provisioning and configuration |
IBM Enterprise Storage Technical Support Sample Questions:
1. What is the minimum role level needed to download support log files to troubleshoot the IBM SAN Volume Controller?
A) Security Administrator
B) Copy Operator
C) Service
D) Monitor
2. Which feature in a DS8870 allows a customer to provide access to production data in its training environment without impacting the integrity of the production data?
A) IBM Easy Tier
B) IBM FlashCopy
C) Thin provisioning
D) Real-time Compression
3. A customer needs an enterprise storage system with grid architecture to make storage management easier.
Which storage system meets the customer's requirements?
A) N series
B) DS8870
C) FlashSystem 840
D) XIV System
4. A customer needs to implement Easy Tier in its data center for better and faster performance.
Which IBM product should the technical specialist propose?
A) SONAS
B) ProtecTIER TS7650G
C) XIV
D) DS8870
5. Which storage solution should you propose to a customer with a large VMware environment and one IBM System z?
A) SONAS
B) Storwize V7000 Unified
C) XIV
D) DS88870
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |
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