Who Is Cisco 500-440 Certification Exam Intended For?
As noted above, this exam is designed for all applicants who want to polish and demonstrate their skills in designing Unified Contact Center Enterprise solutions including network to desktop computer telephony integration, intelligent call routing along multichannel contact management to contact the center agents utilizing the IP address. The candidate will also get a chance to test their knowledge about the functionality and features of the Cisco Unified CCE solutions and to become a highly-skilled specialist to provide various operations and perform effectively within a short period of time.
The Cisco 500-440 test is a certification exam that helps individuals to prove their knowledge about intelligent call routing, multichannel contact management, and computer telephony integration using an IP network. If you are interested in pursuing a career within enterprise-level contact centers utilizing the Cisco Unified Contact Center Enterprise solution, you must take this exam. Moreover, it will allow you to gain the relevant Cisco Unified Contact Center Enterprise Specialist certification.
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Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0 By Cisco
This is also an instructor-led course that lasts for 5 days and allows candidates to learn about how to install and work with the Unified CCE v10.0 solution including deploying HA, implementing troubleshooting tools to identify the problems with inbound and outbound Contact Center functionality. This course is aimed at applicants who are responsible for installing the Unified CCE solution and deliver Level 3 solution support. It also acts as a base for other UCCE administration courses and helps you learn enough about the CCE scripting for the system functionality.
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Cisco 500-440 Exam Certification Details:
| Duration | 75 minutes |
| Exam Code | 500-440 UCCED |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Sample Questions | Cisco 500-440 Sample Questions |
| Number of Questions | 65-75 |
| Exam Name | Designing Cisco Unified Contact Center Enterprise |
| Exam Price | $300 USD |
| Exam Registration | PEARSON VUE |
| Recommended Training | Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0 Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0 Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0 |
Cisco 500-440 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operations and Troubleshooting Design | - Failure scenarios and recovery design - Monitoring and logging architecture |
| System Design and Deployment | - Sizing and scalability considerations - Redundancy and high availability design |
| Call Routing and Dial Plan Design | - Routing scripts and call flows - Dial plan integration with enterprise systems |
| Contact Center Applications | - Cisco Finesse desktop design considerations - Reporting and analytics (CUIC) |
| Integration and Advanced Features | - CRM and third-party integrations - Outbound dialer and callback design |
| Contact Center Enterprise Architecture | - UCCE solution components overview
|
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