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NEW QUESTION # 11
Get Cloudy Consulting wants to confirm the data type of the Account Sources field on Account object. Which editing the Account, the Account Sources field has several predefined values that can be selected.
Which type of field is Account Source?
- A. Text.Area
- B. Picklist
- C. Formula
Answer: B
NEW QUESTION # 12
An employee at Get Consulting recently changed their name and received a new username.
Where should these changes be updated?
- A. Contact Record page
- B. User Record page from Setup
- C. User profile page
Answer: B
NEW QUESTION # 13
How should a Salesforce associate ensure a dashboard has the most current data?
- A. By clicking refresh
- B. By opening the dashboard
- C. By refreshing the browser
Answer: A
NEW QUESTION # 14
A Salesforce associate is viewing information within a report and needs to export the data.
Into which types of files can the report be exported?
- A. Excel (,xlsx or ,xls) file or comma- separated values (,csv)
- B. Word (,doc or .docx) or comma-separated values(.csv)
- C. PDF (,pdf) or Excel (,xlsx or ,xls)
Answer: A
NEW QUESTION # 15
Which action(s) must be taken for Salesforce updates?
- A. Updates are automatic; nothing needs to be downloaded or installed.
- B. Updates need to be downloaded with each release
- C. Updates require purchasing an updated license.
Answer: A
NEW QUESTION # 16
How can a user see only contacts from a specific city on the 'New This Week" list view without changing what other users see?
- A. Change the permissions so they can only see records from the specific city.
- B. Clone the list view with a new name, and filter by the specific c
- C. Build a private report for contacts that is filtered by the specific city.
Answer: B
NEW QUESTION # 17
A Salesforce associate has been asked to identify all contacts that have had interactions with their company in the last year.
What should the associate do to identify these contacts?
- A. Look at the Active field.
- B. Look at the last related activity date.
- C. Look at the contact's Last Modified Date.
Answer: B
NEW QUESTION # 18
Get Cloudy Consulting (GCC) is currently tracking forecasting and revenue data in a spreadsheet and wants migrate this data to Salesforce.
Which solution should GCC consider?
- A. CRM Analytics
- B. Sales Cloud
- C. Marketing Cloud
Answer: B
NEW QUESTION # 19
A Salesforce associate at Get Cloudy Consulting is working with a user to view multiple records and their related records on the same screen. Currently, the user uses multiple browser tabs.
Which app should the associate recommend for the user to view multiple records and their related records on one screen?
- A. Salesforce Dashboard
- B. Salesforce Lightning Console
- C. Salesforce Lightning Page
Answer: B
NEW QUESTION # 20
What should be considered before changing the field type of a custom field?
- A. There is possible data loss when changing the field type.
- B. The field type can be changed for all custom field.
- C. The field is a required field that cannot be changed.
Answer: A
NEW QUESTION # 21
An insurance call center is experiencing increased policy support calls which has led to long wait times and disappointed customers.
Which cloud will decrease the number of incoming calls, empower customers, and increase satisfaction?
- A. Experience
- B. CRM Analytics
- C. Cloud Sales Cloud
Answer: A
NEW QUESTION # 22
Get Cloudy Consulting (GCC) wants the ability to:
* Send a predefined sequence of scheduled messages to prospective customers.
* Track messages that get the best open and response rates.
* Send customized messages to existing customers information them for new products and discounts.
Which Salesforce cloud solution allows GCC to meet these requirements?
- A. Sales Cloud
- B. Marketing Cloud
- C. Service Cloud
Answer: B
NEW QUESTION # 23
Get Cloudy Consulting'^ dashboard shows all of the company's key performance indicators (KPls) in one view. The company's Salesforce associate is asked to add functionality that allows the dashboard to show all the same KPls for each of the regions.
How should the associate add this functionality?
- A. Add a Region filter to the dashboard.
- B. Use an analytics package from the AppExchange.
- C. Create new dashboards for each region.
Answer: A
NEW QUESTION # 24
Where can a org's service status and performance degradation information be found?
- A. Salesforce
- B. AppExchange portal
- C. Salesforce help
Answer: A
NEW QUESTION # 25
When a sales rep needs to give an additional discount for an opportunity, a manager needs to review and authorize the discount request.
What should be used to lock the record before a decision is made?
- A. Page layout
- B. Approval process
- C. validation rule
Answer: B
NEW QUESTION # 26
An online retail company uses Sales Cloud and Marketing Cloud. The company's Salesforce associate needs help while working in Marketing Cloud and wants to hear other Salesforce professionals' opinions. They would like to post a question that anyone around the globe who is familiar with Salesforce can answer.
Which resource should they use?
- A. Trailblazer Community
- B. Trailhead Academy
- C. Salesforce Help
Answer: A
NEW QUESTION # 27
A Salesforce Associate is asked to review multiple reports from the current month's folder and bring insight into a meeting.
How should the associate locate all the reports in a single location from the Report object?
- A. Click on All Reports and use the search bar
- B. Click on All Folders and use the search bar
- C. Use the Global search bar
Answer: A
NEW QUESTION # 28
Get Cloudy Consulting (GCC) has recently been onboarded as a Salesforce customer. GCC wants to enroll its in-house IT administration team in a Salesforce instructor-led training workshop.
Which resource provides virtual and in-person learning that should help the team accelerate their Salesforce knowledge?
- A. Trailhead Community
- B. Trailhead Academy
- C. Salesforce Help
Answer: A
NEW QUESTION # 29
An organization wants to implement Salesforce into its business model. The requirements include:
* Operations management
* Program management
* Grantmaking
* Fundraising
* Marketing
* Engagement
Which cloud is preconfigured to handle all of these requirements?
- A. Analytics
- B. Nonprofit
- C. Experience
Answer: B
NEW QUESTION # 30
Get Cloudy Consulting gets 90°^b of its business from trade shows. Sales reps create many lead records during these events, but they often forget to change the Lead Source field to Trade Show'.
What should help the sales reps when they create these lead records?
- A. Format a validation rule requiring the Lead Source field to equal Trade Show'.
- B. Change the default value of the Lead Source field from 'Web' to Trade Show'.
- C. Make an assignment rule named Trade Show' to only assign leads to sales reps.
Answer: A
NEW QUESTION # 31
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