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NEW QUESTION # 65
Which of the following requirement attributes lacks any ambiguous characteristics?
- A. Unambiguous
- B. Understandable
- C. Urgency
- D. User Requirements Document (URD)
Answer: B
NEW QUESTION # 66
A very large insurer of General Liability and Property Damage insurance has an upward trend of increased claims over the past 5 years.
The Risk Control Area for that company has just completed a 12 month Pilot of a new improved Risk Control Site.
The purpose of the site is to help their customers manage their exposures and ideally prevent them from having claims There were 100 customers that were part of the Pilot that represented 25 different industries. The business goals were to increase use of the site and provide tools to help customer awareness of their exposures, so that they may reduce existing exposures and ultimately reduce claims.
The sites Features were as follows:
* Improvements to the search engine to all customers to search for articles, tools and services on the site
* A checklist function that allow customer to create their own unique Checklists or utilize a sample provided by ABC company to use daily, weekly etc for an area of their facility.
* A promotion feature - where Risk preventing Articles, and tools on the site are marketed toward a customer.
* A profile section allowing for Customer Name, Address and contact Phone number.
Alter the 12 month pilot the business sponsor received an assessment of what was working and what was not. The Assessment of the pilot revealed overall site activity had significantly increased, however only 5% of the time the promotions were viewed. And the most shocking was that total claims increased by nearly 20% for these 100 customers during the pilot period. The business sponsor was perplexed as he had an expectation of reduced claims and at least for 30% viewing of promotions since the project team had spent a lot of careful time and effort on this feature. A BA was assigned to do further analysis regarding the low use of the promotions and why claims were not being reduced.
Regarding the use of promotions the BA looked into other similar companies to see what they did differently to get their customer to look at their promotions. The BA found that similar companies had promotions that targeted the industry the customer was in so it was more relevant to them and they were more interested to view the promotion. In addition the BA sent out a survey to all 100 pilot customers asking probing questions about what they thought of the site and if they felt it had decreased their exposure to risk sufficiently. The Survey responses came back with raving positive comments and providing examples of how the site had been helping in the reduction of claims from the customer's perspective. In addition the survey also revealed insight that the customers found the promotion often irrelevant to their industry.
The BA asked for a dump of all documentation of the 1000 claims that were filed over the 12 month pilot period. The BA found the nearly 90% of the claim filed were all in one region of the country and were all for property damage related to several severe winter storms in the region and the claims were nearly all unavoidable by the customers. The BA brought all this analysis back to the business sponsor and made the recommendation to the business sponsor to require the customer to select 1 of 25 industries in their profile. This would in turn allow for the ability to show industry specific promotions and promote search results relative to a customer's industry to be sorted at the top giving the customer a more personalized experience.
What type of recommendation has the BA made to the business sponsor?
- A. Identify additional capabilities
- B. Retire the solution
- C. Reduce complexity of interfaces
- D. Perform organizational change
Answer: A
NEW QUESTION # 67
After determining mat the enterprise culture was the driving force behind recent solution change decisions a business analyst (BA) has decided to conduct an enterprise-wide cultural assessment. What information can the 8A expect to learn from the results?
- A. Whether there will be an organizational impact as a result of the change
- B. That internal dependencies limit the performance of the entire solution
- C. Whether the stakeholders view the solution as something beneficial
- D. That changes to the enterprise culture will better drive its actions
Answer: C
NEW QUESTION # 68
While validating requirements for a software implementation project, the business analyst (BA) needs to identify scenarios that would alter the benefit delivered by a requirement.
Which of the following techniques should the BA use to identify such scenarios?
- A. Document Analysis
- B. Risk Analysis and Management
- C. Data Modeling
- D. Metrics and Key Performance Indicators
Answer: A
NEW QUESTION # 69
Ned is the business analyst for the NHQ Company. He is working with Stan on completing the requirements prioritization of all the identified requirements. Why would Stan and Ned complete requirements prioritization?
- A. To determine which requirements should be completed first
- B. To determine which requirements should not be completed at all
- C. To determine which requirements carry the most risk
- D. To determine who created what requirement based on their position in the organization
Answer: A
NEW QUESTION # 70
An insurance company wants to increase sales by 15% and customer retention by 10% within 1 calendar year.
Various strategies to achieve this were considered and a restructure to the existing pricing model is selected to help achieve these goals.
A business analyst (BA) works with stakeholders such as actuaries, product specialists, sales staff, risk managers, and underwriters who agree to applying varying levels of discounts to customers based on:
*Total annual premium the customer has with the company (Financial worth)
*Time with the insurance company (Loyalty)
Various financial models are considered but the stakeholders agree that an initial applicable discount is determined based on the customer's overall premium:
The percentage of the maximum possible discount available to the customer is adjusted based on time with the company:
What did the BA create to ensure that everyone who needed to be included had been?
- A. Capability diagram
- B. Context model
- C. Onion diagram
- D. Concept model
Answer: C
NEW QUESTION # 71
You are hosting a collection of stakeholders from across the organization to identify the ideas and attitudes about your company's help desk. You want the stakeholders to honestly share their opinions about the help desk service so you can identify problems, solutions, and take actions to improve the service. What type of requirements elicitation activity is this?
- A. Focus groups
- B. Stakeholder analysis
- C. Workshop
- D. Root cause analysis
Answer: A
NEW QUESTION # 72
A business analyst (BA) has engaged various groups from across the organization to define the business opportunity a potential project will address. The BA must consolidate the information collected from the groups.
The BA should ensure the business needs .
- A. have minimal risk associated with them.
- B. are articulated from the enterprise perspective.
- C. describe the potential solutions that they will satisfy.
- D. are traceable to their source stakeholders.
Answer: D
NEW QUESTION # 73
is a process to determine the completeness of the project work and to gain the customer's acceptance to move the project forward.
- A. Verify scope
- B. Quality control
- C. Phase gate review
- D. Inspection of key results
Answer: A
NEW QUESTION # 74
It's often impossible or difficult to prove that the implementation of a solution will change the current state of an organization to the desired future state. The business analyst must document the characteristics and risk of the implementation of a solution in case the belief that the solution will achieve the desired results will prove invalid. What is the belief that the solution will create the desired effect for the organization called?
- A. Model
- B. Project
- C. Assumption
- D. Risk
Answer: C
NEW QUESTION # 75
Contracts are currently managed by more than 20 contract owners across the organization, each happily managing in their own way. A business analyst (BA) is tasked to elicit requirements for centrally managing software maintenance and license contracts.
Which of the following does the BA need to carry out first?
- A. Identify future state conditions
- B. Identify business requirements
- C. Recommend an off the shelf product
- D. Complete an enterprise readiness assessment
Answer: A
NEW QUESTION # 76
In risk analysis, which of the following can be identified as a consequence of a disaster?
- A. Loss of goodwill
- B. Loss of competitive edge
- C. Loss of stockholder confidence
- D. Loss of operating capability
Answer: D
NEW QUESTION # 77
Which of the following requirement attributes lacks any ambiguous characteristics?
- A. Unambiguous
- B. Understandable
- C. Urgency
- D. User Requirements Document (URD)
Answer: B
Explanation:
Explanation/Reference:
Explanation:
NEW QUESTION # 78
A popular department store chain wants to make computer upgrades as well as conduct a major remodeling effort to increase revenue to all their 100 stores over the next 2 years. The remodeling will occur in two phases. The two phases are required at each store and can be completed in any order, but each phase must be fully completed before the next phase can begin. Phase 1 will take approximately 32 weeks and will not require a store to be temporarily closed. Phase 2 will take approximately 20 weeks and will require a store to be temporarily closed.
In order to keep inventory level and total revenue for the department store chain at an operational level, 75% of the stores must remain open to the public at all times. Against the board of director's advice, the Chief Executive Officer (CEO) made a decision to start and complete the top 25 revenue-producing stores in the first year to get those stores remodeled and fully operational.
A business analyst (BA) has been brought in to help with planning the project and gathering requirements. Based on the CEO's executive decision, which risk tolerance attitude is the CEO exhibiting?
- A. Mitigation
- B. Seeking
- C. Avoidance
- D. Neutrality
Answer: C
NEW QUESTION # 79
What plan will describe the stakeholder groups, communication needs, and the level of formality that is appropriate for the requirements?
- A. Scope management plan
- B. Business analysis communication plan
- C. Requirements management plan
- D. Project management plan
Answer: B
Explanation:
Explanation/Reference:
Explanation:
NEW QUESTION # 80
Nancy has asked you to trace a particular requirement for her. What does 'to trace a requirement' mean?
- A. Tracing a requirement means to track a requirements from its first identification all the way to its completion to see what issues, risks, costs, quality, and defects have surrounded the requirement
- B. Tracing a requirement means to look at a requirement and the others to which it is related. It links business requirements to stakeholder and solution requirements to other artifacts created by the team and to solution components.
- C. Tracing a requirement means to look at a requirement and the others to which it is related. It links risk, cost, quality, and scope elements to stakeholder and solution requirements to other artifacts created by the team and to solution components.
- D. Tracing a requirement means to look at a requirement and the others to which it is related. It links business requirements to components in the project's work breakdown structure.
Answer: B
Explanation:
Explanation/Reference:
Explanation:
NEW QUESTION # 81
You are the business analyst for your organization and you are preparing the business case for a proposed solution. You need to include the management horizon in your business case.
What is the management horizon?
- A. It is the duration of each phase of the project until the solution earns a profit.
- B. It is the expected deliverables that will be beneficial for the organization.
- C. It is the point in time for the solution to break even on cost and begin earning a profit.
- D. It is the point in time when the solution will be completed.
Answer: C
NEW QUESTION # 82
A national branch of a global company is struggling to improve business processes of its Public and Government Affairs (PGA) department. To work with external stakeholders effectively, PGA employees need to collect, manage, and exchange a vast amount of information. Complex cases involve collaboration of many employees from different departments. The ability to share information and to coordinate corresponding activities is crucial for the company's growth plans. Their current tools and practices do not serve the purpose well. The existing system, which was deployed a couple of years ago, has only a few active users. The majority of PGA employees avoid using it because the system is hard to use and lacks needed functionality.
Consequently, available information is mostly unstructured and stored either locally or on a shared network drive. Some of the information exists only in a paper form.
The branch's PGA head, who sponsors the project, wants to implement a configurable solution that two other branches successfully deployed several months ago. Both deployments were done by three solution consultants, who will be available to assist in the project. They will be responsible for tailoring the solution to PGA needs, as well as for training the PGA staff. With their help, the sponsor plans to complete the project in approximately three months.
The solution consultants reside in another country 7 hours ahead of the rest of the project team. They will be available part-time, but are planning two one-week long trips to the PGA central office to conduct initial training and to participate in the final deployment of the system into production. The consultants, in turn, expect a business analyst (BA) to assist in collecting necessary data and defining customization requirements.
The solution consultants have composed a spreadsheet with all requirements that are already implemented in the solution. The requirements in the catalog are organized partially by user tasks and partially by system features. The branch has distinct definitions of PGA user roles and uses a different approach to structuring requirements specifications.
How should the BA organize the customization requirements?
- A. Reuse the structure of the solution consultants' requirements catalog
- B. Devise a structure that best fits the branch's definition of user roles
- C. Use the structure of requirements suggested by the corporate standard
- D. Explore and apply best practices for specifying this type of requirements
Answer: D
NEW QUESTION # 83
Company A has been engaged to provide solution software to Company B as part of a combined service offering to Company C. This initiative requires a sub-project for Companies A and B to learn Company C's statutory requirements, a sub-project for Company A to write custom functionality for the solution, and a sub- project for Company B to develop infrastructure and support for the solution as well as the main project of implementation and cutover from Company C's current data processing solution to the service from Company
B. How does the business analyst (BA) assign requirements to the various solution components to ensure all objectives are met?
- A. Identify Improvement Opportunities
- B. Allocate Requirements
- C. Define Solution Approaches
- D. Describe Design Options
Answer: A
NEW QUESTION # 84
A large insurance company wants to buy a new claims processing system or upgrade one of its two existing system. Each year the claims department is given a $3.5 million budget to spend. Time is of the essence since there are tome regulatory charges that will be coming the following year that will require several features that currently neither one of the two claims System currently support.
There are eight stakeholders involved in this initiative. There are local to where the claim system are managed, while five are located across the country. The business analyst (BA) struggled to get all stakeholders to agree on the desired features but ultimately got agreement on ten identified key features for the new claims system.
The BA was able to build a current state and future state process model which included all ten key features.
System a processes 75% of the company's claims. It is 5 years old and the claim processors love it because it is easy to use. However it must go offline for two hours each day. The code is very module so it does have flexibility to be modified. To upgrade system A to have all ten features it would cost $5 million. System A would be at capacity if it were to process all of the company's claims.
System B process 25% of the company's claims. It is an older mainframe system, but rarely goes offline. It could easily handle double the number of claims that system A processes. However it has a lot of legacy code and would cost $6 million to upgrade.
Both system have some of the tem desired key features. But neither system has all ten. The cost to buy a new system would be $7 million.
Below is the estimated cost for each feature in priority order.
During elicitation the BA must understand the non-functional requirements. What non functional requirement does System B support over System A?
- A. Compatibility
- B. Usability
- C. Scalability
- D. Compliance
Answer: C
NEW QUESTION # 85
What type of requirements elicitation technique is the Delphi Technique?
- A. Round table
- B. Prototyping
- C. Survey
- D. Workshop
Answer: C
Explanation:
Explanation/Reference:
Explanation:
NEW QUESTION # 86
A financial institution engaged in mortgage lending has embarked on a business process improvement initiative to eliminate the activities that hinder growth to ultimately improve the success rate of its mortgage business. As a benchmark for identification, the institution is keen on improving any business process that has less than a 75% success rate. The institution has appointed a business analyst (BA) to review the business transactions for the processes of origination, payments, and closures, as well as identify opportunities for improvements and recommend solutions.
The BA has collected the following information over the last three months pertaining to these business processes:
*All the business processes are at their maximum capacity in terms of the current number of transactions.
*Each business process has a certain number of rejects and the reasons for rejection include documentation, verification, collateral, and funding. Funding rejects occur when the bank's customers have failed to make payment of their mortgage processing fee or mortgage closure payment.
The BA has also recommended the use of documentation checklists as a solution to eliminate the documentation rejects.
If an additional recommendation to reduce Verification Rejects by 50% were to be introduced into the mortgage origination process, what is the potential success rate of the mortgage origination process?
- A. 86%
- B. 70%
- C. 74%
- D. 83%
Answer: C
NEW QUESTION # 87
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