Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 : AB-210 valid dumps

AB-210 real exams

Exam Code: AB-210

Exam Name: Accelerating Sales Pipelines with AI in Dynamics 365

Updated: Jul 25, 2026

Q & A: 91 Questions and Answers

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Microsoft AB-210 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Develop deals using intelligent opportunity research25–30%- Optimize opportunity management and pipeline views
- Configure and use Sales Research Agent insights
- Configure Sales Close Agent and interpret actions
Topic 2: Extend and enhance Sales10–15%- Create Power Platform components (Power Automate, Power Apps, Power BI)
- Deploy and configure Sales mobile app and Teams calling
Topic 3: Optimize AI-driven sales20–25%- Set up conversational intelligence and forecasting
- Configure predictive scoring and relationship intelligence
- Design AI-first sales strategy with Copilot and agents
- Prepare and deploy AI agents in Sales
Topic 4: Configure Dynamics 365 Sales core features for AI15–20%- Evaluate prerequisites for deploying Sales
- Configure mailboxes and business process flows
- Examine Sales security model
- Configure timeline and data import/export
Topic 5: Qualify and prioritize leads using AI15–20%- Configure Sales Qualification Agent and monitor its performance
- Fine-tune predictive scoring model
- Configure lead and opportunity experience

Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:

1. A sales manager wants AI-generated forecasts but also requires representatives to adjust projections when unique business circumstances exist. Which statement is correct?

A) AI forecasts cannot use CRM data.
B) Manual adjustments are still supported.
C) Forecasts only use Excel spreadsheets.
D) AI forecasts eliminate manual forecasting.


2. A seller notices that an opportunity score increased significantly after several customer meetings and email exchanges. Which AI capability most likely influenced the updated prediction?

A) Currency conversion
B) Duplicate detection
C) Product pricing rules
D) Relationship signals


3. An organization wants Copilot responses to include CRM information while respecting existing security permissions. What should administrators expect?

A) Copilot respects Dynamics 365 security permissions.
B) Copilot exports all customer data.
C) Copilot displays all CRM records.
D) Copilot ignores security roles.


4. Hotspot Question
You are creating a business process flow named "Onboard new pet" to support onboarding of new clients for a pet care business.
A partially completed business process flow is shown in the following exhibit.
Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the exhibit.
NOTE: Each correct selection is worth one point.


5. Case Study 1 - AdventureWorks
Background
AdventureWorks Cycles is a global manufacturer of high-performance bicycles headquartered in Seattle. The company sells products through distributors, specialty retailers, and a growing direct- to-consumer online channel. AdventureWorks Cycles recently expanded its product catalog to include the athlete package. This package includes a cycle, connected devices and subscription- based analytics services.
To support this expansion, the company wants to modernize its sales operations by implementing Microsoft Dynamics 365 Sales. The leadership team wants sellers to focus on building relationships with distributors and enterprise buyers rather than manually qualifying leads or assembling product packages.
The sales operations team is responsible for configuring the Dynamics 365 Sales environment.
Their goal is to implement Al-driven processes that streamline the lead-to-cash workflow while ensuring that sellers can easily identify the most promising opportunities.
Current Environment
AdventureWorks Cycles previously used a legacy CRM system that tracked leads and opportunities but lacked predictive intelligence or automated lead qualification. Sellers manually evaluate incoming leads, which creates delays and inconsistent prioritization.
The global sales team manages approximately 15,000 leads per month generated from marketing campaigns, trade shows, and partner referrals.
Product data is stored in multiple systems. Product managers maintain products and pricing in spreadsheets. Information regarding custom relationships, competitor analysis, and region- specific marketing content is stored in a SharePoint site called the sales portfolio.
The organization has identified several challenges they want to resolve with a new solution:
Sellers often spend significant time researching leads that ultimately do not convert.
Regional managers require in-depth reporting using information from the sales pipeline and seller activities, the point-of-sale solution, website analytics, and the accounting system.
Multiple product offerings are difficult to manage because components are defined in different systems.
Team leads require real-time information on active opportunities, as well as visibility of seller's appointments and phone calls, without needing to navigate into multiple views.
All sellers are assigned Dynamics 365 Sales Enterprise licenses, Also, the CFO has requested that Copilot message packs are pre-purchased by using the Copilot Studio subscription license.
A Dynamics 365 sales sandbox environment has been in use for six months. There are 60 leads records with 30 records that are qualified and 20 that are disqualified. Ten of the qualified leads are over three months old.
Business Requirements:
AdventureWorks Cycles has defined the following business requirements for the production environment of Dynamics 365 Sales:
Sellers in all regions should be able to review the new mountaineer cycles. The cycles include economy and premium fittings. When creating opportunities, sellers should be able to select a metal type when adding a mountaineer cycle to an opportunity. The metal types include chrome, aluminum, and titanium.
Pricing managers must be able to create deals for the same products in their own currencies and at their own prices, without reference to the cost of the product.
Sellers must be able to quickly view their own opportunities by phase.
Predictive scoring should be enabled for leads created within the last three months in the sandbox environment. This should provide seller training on the scoring's interpretation and usage.
A segment of leads named Hot is needed that will contain all leads where the source is phone, employee referral or partner. Leads from this segment should be distributed to sellers by using a round robin method.
Agents should not be able to take action on any data that is created in the production environment before they are started.
All sellers should be able to access disqualified leads.
Technical Information and Requirements:
The new Dynamics 365 Sales environment must meet the following technical requirements:
Agents must use a dedicated service identity to execute write actions with a controlled security role in Dataverse.
The sales operations team lead must be assigned the Power Platform administrator role.
The lead pricing manager must be assigned to the Microsoft 365 billing admin role.
The vice president of sales must be assigned the Al admin role.
A sandbox and a production environment must be created. Both of the environments must be enabled for Al capacity, but usage should be capped on the sandbox environment.
A trial environment must be created, with the Sales Qualification Agent configured to business requirements.
Sellers must be assigned the security roles on the production environment only.
All sellers must be assigned a customized version of the salesperson role. This role should grant read access only to the leads that the sellers own.
The EnableRoleBasedSystemViews property must be set to true for the production environment.
No Azure subscriptions are available in the tenant.
Issues:
During early testing, the sales operations team identify the following issues:
The Sales Qualification Agent has disqualified several leads in the trial environment. The vice president of sales has requested to understand the reason for the disqualified leads.
Sellers are unable to create agents in the production environment.
Agent consumption has been unreliable. The company requires that Al capacity is always available to sellers.
You need to allow sellers to view leads disqualified by the Sales Qualification Agent in production.
Which two actions should you perform? Each correct answer presents part of the solution.
Choose two.

A) Assign organization level read on lead table to sellers.
B) Upgrade the agent to research and engage mode.
C) Update the agent look back period.
D) Update the EnableRoleBasedSystemViews setting.


Solutions:

Question # 1
Answer: B
Question # 2
Answer: D
Question # 3
Answer: A
Question # 4
Answer: Only visible for members
Question # 5
Answer: A,D

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