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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. You are designing Admin Essentials materials for your client. As you are reviewing the Policies & Settings documentation, you learn that Workspace Admins do not have permission to approve app requests.
How do you proceed with your curriculum design?

A) Consult with your learning lead to discuss if and how they would like you to cover app approvals in your training materials.
B) Only invite Org Owners and Admins to the Admin Essentials training so you can cover app approvals.
C) Speak to the client's technical architect and encourage them to turn on app approval across the organization.
D) Deliver your standard material about apps and encourage training participants to ask IT to enable app approval.

2. Your client wants to add an additional layer of security for their data in Slack. They enquired about Slack's Enterprise Key Management (EKM) product.
What guidance can you provide on how to proceed with enabling EKM?

A) EKM is an add-on product that needs to be purchased and then configured with support from Slack.
B) EKM is included with the purchase of Slack security tools and can be enabled by the Org Owner.
C) EKM is a free product that you can add-on as necessary. Only Org Owner has the ability to enable EKM.

3. Sentinel Corp's legal team wants to create a separate workspace for all confidential legal conversations. They want to allow all members of the org to see that the workspace exists, but only legal team members should be approved to join.
What access level would you recommend for the workspace?

A) Invite only
B) By Request
C) Open
D) Hidden

4. You are holding a discovery session with your client and they mention they have several big initiatives in the next month, so that it may be difficult for all employees to participate in pre-scheduled training activities.
Which two methods of delivery are best for your client's learning experience?

A) Customer story
B) Live training
C) Videos
D) Leadership Ask Me Anything (AMA) Session
E) Documentation

5. You facilitated a Policies & Settings Session with your client and they restricted permissions for creating multi-workspace channels to Org Admins and Org Owners only.
An employee on the client's project team will be working with a business unit that has their own workspace within Enterprise Grid and wants to create a multi-workspace channel. They navigate to the #plz-admins channel and submit a workflow to request a multi-workspace channel be created. Once the request is placed in
#plz-admins, admins are responsible for assigning owners and following through with resolving the request.
How should the support model be structured so admins can most efficiently review and complete the employee's request?

A) Funnel all requests to a public channel for admins where they can coordinate ownership of each request.
B) Send a request to their workspace admin through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
C) Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee to create the Slack Connect channel.
D) Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.

Solutions: