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Salesforce NP-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Analytics and Reporting | 15% | - Rollup Summary Fields - Custom Report Types - Reports and Dashboards for Nonprofits - Nonprofit Reporting Templates - Success Metrics Definition |
| Solution Design and Implementation | 20% | - Requirements Gathering - NPSP Best Practices - Data Migration Strategies - User Adoption and Training Planning - Customization vs Configuration Decisions - Integration with External Systems |
| NPSP Configuration and Development | 25% | - Relationships Management - Affiliations Configuration - Account Model Configuration - Contacts and Households - NPSP Settings and Preferences - Data Model Design for Nonprofits |
| Constituent Management | 20% | - Relationships and Groupings - Household Management - Segmentations and Campaigns - Affiliations and Memberships - Contact and Organization Records |
| Donations and Fundraising Management | 20% | - Recurring Donations (Recurring GAU) - Donations Batch Processing - Payment Methods and Processing - Donation Management - Opportunity and GAU Configuration - Grant Management |
Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:
1. A nonprofit customer is concerned about its users having their Salesforce usernames and passwords compromised. Which Salesforce security feature should the consultant recommend?
A) Set up two-factor authentication
B) Specify a Trusted IP Range for each user
C) Add IP ranges on user profiles
D) Specify a My Domain login policy for its Salesforce instance
2. A board member introduced a high-net-worth individual to the work of the nonprofit. The individual made a donation at an event.
The fundraising manager wants to record this information in Salesforce. It is important the donation is hard credited to the individual while ensuring this donation, as well as any future donations from the individual, are soft-credited to the board member. The board member and the individual already exist as contacts in Salesforce.
How should the data be entered*?
A) Create a relationship between the individual and the board member. Create the donation opportunity for the individual. Add the
B) Create a relationship between the individual and the board member with a Related Opportunity Contact Role of Soft Credit. Create the donation opportunity for the individual.
C) Create a relationship between the individual and the board member. Create the donation opportunity for the individual. Enter a Partial Soft Credit for the board member.
D) Create the donation opportunity for the individual. Add the board member as a Soft Credit contact role for the donation. Create k^a relationship between the board member and the individual.
3. A large nonprofit is a social enterprise that functions like a for-profit corporation. The funding the nonprofit tracks in Salesforce only comes from corporations. The nonprofit needs to manage Leads and track its Opportunity pipeline.
Which account model should the consultant recommend'
A) Standard Account Model without NPSP
B) One-to-One Account Model in NPSP
C) Individual Account Model in N9SP
D) Person Account Model without NPSP
4. A nonprofit organization wants the 15th of the month listed as the Close Date for all recurring donations and has selected the 15th in the Day of the Month picklist. In reviewing Recurring Donation Opportunities it is found that some of the Opportunities have close dates at the end of the month.
Which action should the consultant take to troubleshoot this issue?
A) Check if the "Always use last day of the month" field is selected.
B) Check if the Custom Installment record was modified
C) Check the Error Log.
D) Check the Recurring Donation batch size.
5. A nonprofit wants to segment its constituents based on their donations from the prior fiscal year. The nonprofit wants to include only onetime gifts it received.
Which NPSP feature should the consultant use to meet this requirement?
A) Levels
B) Engagement Plans
C) Customizable Rollups
D) Advanced Mapping
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: C |
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