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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What are the five IT areas that are listed as transformational technologies in IT?

A) Hardware, Database, Software, Web 2.0, XML
B) Fortran, COBOL, Basic, C++, Java
C) Vacuum tube, Transistor, RAM, vRAM, Quantum Effect
D) Mainframe, Departmental, PCs, Internet, Social

2. What new area of focus should customers concentrate on with today's increasingly instrumented and interconnected world?

A) Store more data
B) Smarter business decisions
C) Re-engineer corporate structures
D) Deliver new systems

3. What should you do when a callback meeting is requested by a potential customer?

A) Deep dive into the technologies
B) Prepare a lengthy slide deck and read each word on every page
C) Tell them what you're going to show them, show them, and then follow up with a customer or personal example
D) Follow up with fancy product brochures

4. Three key attributes to focus on for designing for reputation and risk management are: have a plan, be proactive and fast, and __________________.

A) limit access to social media site by employees and partners
B) ensure that strategies are pushed down into the organization
C) be transparent with two-way dialog
D) do not respond to negative statements in social media sites

5. Which is the appropriate response when a customer brags that it is their people that differentiate them from the competition?

A) What better way to leverage those people in your organization than by letting them utilize social business tools to make them more engaged, transparent, and nimble
B) Machines are more reliable than people.
C) Your people are costing you too much money. Let me show you how to replace them with computers.
D) People don't add to the shareholder value, only profits do.

Solutions: