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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which of the following BEST describes a release?

A) A cause, or potential cause, of one or more incidents
B) A version of a product, service, or other configuration item made available for use
C) The addition, modification, or removal of anything that could affect services
D) An unplanned interruption to a service or reduction in the quality of a service

2. Which activity ensures that new or changes products are seamlessly introduced in the live environment?

A) Operate
B) Deliver
C) Transition
D) Build

3. Which term describes 'what an organization does for its consumers and other stakeholders and why?

A) Value stream
B) Value chain
C) Organization's purpose
D) Operating model

4. What does a service journey describe?

A) The internal workflows and processes of a service provider
B) The sequence of value chain activities
C) The end-to-end lifecycle of a product
D) End-to-end interactions between a service provider and a service consumer

5. Which two practices interact the MOST with the service desk practice?

A) Service request management and deployment management
B) Deployment management and change enablement
C) Change enablement and incident management
D) Incident management and service request management

Solutions: