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Salesforce Certified Business Analyst Sample Questions:

1. Universal Containers is beginning a Commerce Cloud project with a new client. The business analyst (BA) wants to leverage customercentric discovery to ensure a successful project outcome.
How can the BA put this into action before the first requirements workshop?

A) Develop preliminary technical specifications.
B) Navigate the client's online purchasing process.
C) Research the background of the client's Salesforce team.

2. A sales manager at Universal Containers (UC) customized all of their list views on the Account object to include a new field. Although they have multiple list views. The sales manager prefers to keep the recently viewed list as their default list. When the manager realize they are unable to modify the recently viewed list, they reach out to UC's Salesforce team for help?
What are the next steps the business analyst should take?

A) Research AppExchange solution that offer customization options.
B) Document the desired outcome and research the impact of making a change.
C) Recommend that the user submit a ticket related to the field creation.

3. Cloud Kicks (CK) is planning a project to optimize its lead to cash process. CK needs someone to analyze data and draw business insights, understand business processes, and guide the business to the best implementation for the project.
Which role does CK need?

A) Salesforce Administrator
B) Solution Architect
C) Business Analyst

4. Northern Trail Outfitters has gone through significant growth, moved several business units into Salesforce, and added hundreds of users.
Which key principle should a business analyst follow to help prioritize feature requests from various business units?

A) Give priority to the earliest requested dates.
B) Define roles, responsibilities, and processes.
C) Find and install a backlog grooming app from AppExchange.

5. Universal Containers (UC) has chosen to implement Sales Cloud and Service Cloud to increase revenue and remove bottlenecks in its current processes. A business analyst (BA) is tasked with diagramming business processes.
What should the BA do to successfully meet governance requirements to identify the business purpose?

A) Identify resources engaged in each step.
B) Adhere to agreed upon mapping standards.
C) Use UC's existing terminology.

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