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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Tools and Artifacts | - Salesforce platform capabilities
|
| Value Design | - Strategic direction
|
| Intangible Deliverables | - Stakeholder alignment
|
Salesforce Certified Platform Strategy Designer Sample Questions:
A strategy designer at Cloud Kicks leads a development team whose stakeholders are notorious for misunderstanding and undervaluing research-driven UX design. Which approach should the designer propose to increase the desire for research-driven decisions?
- A. Create high-fidelity prototypes to gain design buy-in.
- B. Align UX research goals with stakeholders ' goals.
- C. Strictly align to stakeholders ' business requirements.
Correct Answer: B 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
A strategy designer researched the idea of implementing bitcoin on the checkout page and discovered some unrelated customer pain points around shopping and buying products. It is determined that fixing the existing process is more important than implementing bitcoin as a payment method. Which method should be used to convey and rationalize this recommendation to business and product stakeholders?
- A. Competitive analysis
- B. Journey mapping
- C. Customer co-design session
Correct Answer: B 🗳️
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Cloud Kicks has uncovered a trend in parents and children wearing similar, coordinated fashion. A strategy designer is scoping a project to explore the potential of this opportunity. When should families be invited to co-create with designers?
- A. Concepting
- B. Prototyping
- C. Roadmapping
Correct Answer: A 🗳️
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At a project kickoff, a stakeholder shared the hypothesis that the price point was the reason their product was failing in the market. But when the design team conducted qualitative research, they learned that customers wanted an entirely different type of product. How should the design team present this information knowing they would challenge a stakeholder ' s hypothesis?
- A. In a ' How Might We ' statement to encourage new ideas
- B. In a walking deck with video clips from research sessions
- C. In an insights workshop with plenty of time for group discussion
Correct Answer: C 🗳️
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Cloud Kicks (CK) is interested in collecting data passively from customers while they are exercising in the company ' s latest footwear. CK plans to collect heart rate and activity levels and then overlay this data with self-reported weight, age, and health behavior information to provide fitness recommendations. What should a strategy designer recommend before CK commits to this project?
- A. Global Trend Analysis
- B. Consequence Scanning Workshop
- C. User Acceptance Testing
Correct Answer: B 🗳️
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