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Salesforce MC-202 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Marketing Automation | 26% | - Recommend automation solutions - Build solutions in Automation Studio - Build solutions in Journey Builder |
| Topic 2: Email Marketing Best Practices | 10% | - Design effective emails and programs - Evaluate deliverability factors - Subscriber acquisition and retention |
| Topic 3: Subscriber and Data Management | 26% | - Troubleshoot send and data issues - Configure segmentation tools - Import and manage subscriber data - Design and configure Data Extensions |
| Topic 4: Content Creation and Delivery | 24% | - Manage and organize campaign content - Configure send settings - Select appropriate tools for sending - Create and customize email content |
| Topic 5: Insights and Analytics | 14% | - Create and configure reports - Leverage analytics and Einstein features - Analyze campaign performance |
Salesforce Certified Marketing Cloud Email Specialist Sample Questions:
1. The marketing team wants to test various path within journey based on parameters to assess the effectives of a new email campaign.
Which tool should be used?
A) Path Optimizer
B) A/B Testing
C) Einstain Engagement Activities
2. Northern TrailOutfitters (NTO) stores sales representative information in a data extension. NTO wants to personalize the From Name in emails with the targeted customer's specific representative.
Which functionalities accomplish the requested configuration?
A) DeliveryProfile and AMP script Lookup
B) Sender Profile and AMP script Lookup
C) Send Classification and Subscriber Attributes
3. The customer service team at Northern Trail Outfitters is reporting that customers are complaining about emails ending up in their spam folders. The marketing team is asking for a solution that can check if the email contains any flags thatcan classify it as spam.
A) Subscriber Preview
B) Content Detective
C) Test Send
4. A marketing manager wants to see how the cross-channel customer population has changed over the last 6 months.
Which report should be run to provide this Information?
A) Contacts Count
B) Contacts Analytics
C) Audience Engagement Over Time
5. Northern Trail Outfitters wants to report on subscribers who did not receive emails that were included in the sending audience.
Which tool should provide a list of subscribers who didn't receive the expected emails?
A) _sent Dataview
B) 'Subscribers Not Sent To* report
C) Not Sent Tracking Extract
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C |
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