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Huawei H19-304 Exam Syllabus Topics:

Huawei Certified Pre-sales Associate-Unified Communications Sample Questions:

1. Huawei eSpace Unified Communications Solution V2.2 provides address book, instant messaging, presence, multimedia conferencing, and mobile access capabilities through ECS ()

A) FALSE
B) TRUE

2. Social media access is one of the highlights of Huawei's contact center.
Which of the following messages can be received by the system? () (multiple choices in this question)

A) Actively search for messages on social media based on keywords
B) Private message
C) @
D) Commentary message

3. What services can be configured on the personal business self-service portal? () (multiple choices in this question)

A) Conference management
B) Do not disturb business
C) Number analysis configuration
D) Automatic callback number

4. Quality inspectors can use the CMS tool to query playback recordings and evaluate agent performance.
What conditions can the quality inspector use to query the recording? () (multiple choice of this question)

A) Recording start time and end time, the system will query the recording files in this time period.
B) Query by agent number or customer number
C) Query the recording by keyword.
D) Query by call duration. For example, query a call with a call duration of more than 10 minutes.

5. Which of the following is correct about eSpace 7950? () (multiple choices in this question)

A) One Bluetooth module and two GE ports
B) 48KHZ speech sampling rate
C) Support for three expansion boards
D) 5-inch LCD screen

Solutions: