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BBPSD Customer Service Sample Questions:

1. A person who is unknown to an organisation who acts as a customer and then reports back to the organisation on their experience is called a:

A) Unknown shopper.
B) Shopping experience tester.
C) Mystery shopper.
D) Secret shopper.

2. For organisations to improve their customer service they need to:

A) Gather information when a customer may not return.
B) Gather information from regular customers.
C) Gather information when they first meet a customer.
D) All of the above.

3. When positioning a product in the market place you should use Market Segmentation followed by Targeting followed by:

A) Marketing.
B) Selling.
C) Positioning.
D) Sales.

4. The use of the internet for communicating with customers is:

A) Quickly communicates with customers.
B) A 24/7 way of gathering customer information.
C) All of the above.
D) Inexpensive to use.

5. A customer who is talkative and interested more in opinion than facts when making a purchase would be classed as an:

A) Analytical type.
B) Relaxed type.
C) Authoritative type.
D) Amiable type.

Solutions: