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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Execution & Completion | 16% | - Effort, material, and expense recording - Forms, reports, and documentation - Service call lifecycle |
| Topic 2: Integration & Extensibility | 14% | - Security and permissions - Smart forms and customizations - Integration with SAP Service Cloud / C/4HANA |
| Topic 3: Workforce Management & Dispatching | 16% | - Resource planning and scheduling - Crowd service and technician management - Activity assignment and optimization |
| Topic 4: Mobile Application | 16% | - Offline functionality and data synchronization - Check-in, checkout, and time recording - Field service mobile app features |
| Topic 5: Reporting & Analytics | 14% | - Data export and analysis - Standard reports and dashboards - Report templates and configuration |
| Topic 6: SAP Field Service Management Fundamentals | 12% | - Navigation and basic administration - Solution overview and architecture - Core business processes |
| Topic 7: Master Data Management | 12% | - Organizational structure configuration - Equipment, item, and service call setup - Partners, skills, and service contracts |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. You want to create a new smart form. Which fields can you define? Choose the correct answer.
A) Name, Description, Revision, Type
B) Name, Description, Category, Labels
C) Description, Category, Revision, Tag
D) Description, Revision, Type, Tag
2. You are a field service technician using an iOS device and you have just completed a repair. How can you check the travel time to the next repair location address? Choose the correct answer.
A) Click on the navigation icon within the equipment
B) Click on the navigation icon within the activity
C) Click on the navigation icon within the service call
D) Click on the navigation icon within the home page.
3. Which functionality is possible when the smart form template is set to Translation status? Choose the correct answer.
A) The template can be assigned to an activity
B) The template can be assigned to an equipment
C) The template can be edited
D) The template can be exported in XML format
4. SAP FSM uses full-text search / elastic search in its web applications views and filters. Determine whether this statement is True or False.
A) True
B) False
5. To send a sms to technicians when they receive an assignment, you need to.......Choose the correct answer.
A) Set the cloud permission 'sms' READ = TRUE
B) Open an account and prepay an sms-package from www.sms-boostercom.
C) Define a business rule in the admin for the company
D) Have a Twillio-Account with sms-send service active
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: C |
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