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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. How can you setup SAP EarlyWatch Alert?

A) Using SMSY transaction to create your logical components first, if this is not already done
B) Using SMSY transaction to activate a pre-defined SAP EarlyWatch Alert
C) Connecting to SAP Service Marketplace and defining your landscape
D) Connecting to SAP Service Marketplace and setting up the parameters

2. A customer may not understand a proposed solution and send the case back to you.
How can you avoid this situation?

A) Update the customer with detailed step by step solutions using clear but short sentences.
B) Update the customer with the same solution you sent originally until the customer understands that solution.
C) Send the customer multiple possible solutions even if you have not tested them.
D) Send customers short answers to avoid confusion.

3. An incident has been forwarded to level 3 support.
What could be a valid reason to send it back to level 2?

A) A fix is required.
B) A note needs to be created based on the result of the investigation.
C) Trace files require further analysis.
D) The message requires further qualification.

4. What are key components of SAP Enterprise Support offering? (Choose two)

A) Extended Product Support
B) Implementation Roadmap
C) Global Support Backbone
D) Mission Critical Support

5. What is one of the roles of a Partner Services Advisor?

A) Trainer for Support Enablement
B) The dedicated point of escalation for level 3 support
C) Ramp-up assistant for the customer of the SAP PartnerEdge partner
D) The first point of contact for program and operational queries

Solutions: