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Apple 9L0-066 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: iCloud | 5% | - Evaluate and isolate connectivity issues with iCloud-enabled devices |
| Topic 2: Troubleshooting Tools and Procedures | 6% | - Apply systematic troubleshooting methods to diagnose and resolve problems |
| Topic 3: Networking | 5% | - Evaluate wired and wireless network connectivity problems - Configure and set up Apple wireless networks for client access |
| Topic 4: Security and Privacy | 5% | - Evaluate and isolate security and privacy issues in OS X |
| Topic 5: Family Sharing | 2% | - Troubleshoot Family Sharing and iTunes-related device issues |
| Topic 6: Spotlight | 1% | - Evaluate and isolate Spotlight issues |
| Topic 7: Time Machine | 5% | - Apply Apple-recommended troubleshooting procedures for Time Machine - Understand Time Machine features and benefits |
| Topic 8: File System | 5% | - Evaluate and isolate file system problems |
| Topic 9: Startup | 5% | - Evaluate startup problems and determine appropriate solutions |
| Topic 10: Peripherals | 5% | - Evaluate and isolate peripheral connectivity problems with Apple products |
| Topic 11: Applications | 5% | - Evaluate and isolate application issues in OS X |
| Topic 12: Integration | 2% | - Evaluate and troubleshoot OS X integration scenarios |
| Topic 13: Accounts and Permissions | 5% | - Evaluate and isolate account and permission issues in OS X Yosemite |
| Topic 14: Recovery | 4% | - Use Apple procedures and utilities to recover an OS X installation |
| Topic 15: Installation | 5% | - Evaluate and isolate OS X installation problems |
Apple OS X Yosemite Troubleshooting Sample Questions:
1. How do you change permissions of a specific folder?
A) Control-click the folder and then click Change Permissions.
B) In System Preferences, click the Sharing pane. Locate the file in the Shared folders section. Click Change Permissions.
C) Open Disk Utility, then drag the folder into the sidebar. Change permissions in the resulting window.
D) In Finder, select the folder, then choose Get Info from the File menu. Change permission in the Sharing & Permissions pane.
2. Bill has an administrator account on the iMac in the Marketing Department. This iMac is running OS X.
He just purchased a set of fonts to use on the new marketing project and
wants to make sure that all of the users on that iMac can use the new fonts. Where should Bill store the fonts on the iMac?
A) /System/Library/Fonts
B) /System/Fonts
C) -/Library/Fonts
D) /Library/Fonts
3. Gretchen accidentally deleted a file on her MacBook Air while traveling. She backs up regularly to Time Machine, but did not backup while she was away. From which location would you recover the deleted file?
A) The encrypted Time Machine backup
B) The Time Machine folder in /System/Library/
C) Local Snapshots
D) FileVault
4. Wireless Diagnostics incorporates Monitor Mode. Which of the following customer scenarios would Monitor Mode help with the most?
A) A customer will intermittently have a Wi-Fi connection drop. The customer cannot narrow down any specific time that it happens.
B) A customer is experiencing slow speeds on a specific public Wi-Fi connection.
C) A customer is having trouble sending and receiving Mail on a company wireless network.
D) A customer cannot connect to any password-protected wireless networks.
5. Your customer asks, "What version of OS X do I have to have installed on my older Mac so I can download OS X Yosemite from the App Store?" Which of the following is the correct response?
A) "To download OS X Yosemite from the App Store, you will need to have Mac OS X Snow Leopard v10.6.8 or newer installed."
B) 'To download OS X Yosemite, you will need to have OS X Mountain Lion v10.8 installed and App Store running."
C) "To update to OS X Yosemite, you need to have Mac OS X Leopard v10.5.2 or later already installed on your Macs."
D) "To install OS X Yosemite, you will need to download a version of Mac App Store that will run on any version of OS X."
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A |
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