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Avaya 3380X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Customer Engagement Platforms | - Omni-channel routing and interaction handling - Avaya Oceana concepts |
| Implementation and Integration | - Deployment models (on-premise / cloud / hybrid) - Integration with contact center systems |
| Solution Design Principles | - Scalability and resilience design considerations - High-level and low-level solution design - Requirements gathering and analysis |
| Operations and Optimization | - Performance monitoring and reporting - Customer experience optimization strategies |
| Customer Engagement Solutions Overview | - Contact center architecture and components - Avaya engagement portfolio fundamentals - Omni-channel customer engagement concepts |
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