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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. After upgrading an IP Office to an IP500v2, a customer complains that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?

A) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
B) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.
C) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
D) Upgrade Delta Server to the latest release using the IP Office Admin software.

2. What does "IMAP support" mean in the IP Office UMS service?

A) I can receive voicemail messages to my Outlook, Outlook Express and/or Lotus Notes programs running on my PC.
B) All messages are forwarded to my email account and deleted on my phone.
C) I can receive voicemail messages only using MS Outlook.
D) A message against new voicemail is sent to my email account. I can listen to it by dialing my phone number.
E) I can see/listen to voicemail messages by Web browser.

3. A customer has opened up a new location in London that will have four employees. They want to SCN this site with the current location in New York City which has an IP500 that has been installed for over a year without any software revisions. The employees in London will use the New York City location for all outbound and inbound calls and want to be able to dial any extension at either location. What should you recommend for this customer?

A) Install an IP500 with four IP phones in New York City and use the H.323 IP trunk for a SCN to connect back to London to dial out of London.
B) Install an IP500 with four digital phones in London and use short codes to dial across the H.323 IP trunk to connect back to New York City.
C) Install an IP500 with four IP phones in London and use the H.323 IP trunk for a SCN to connect back to New York City to dial out of New York City.
D) Install an IP500 with four IP phones in London and create a VPN connection between London and New York City with firewalls at both locations using double network address translations.

4. An IP Office with Embedded Voicemail (EVM) has the time set using the system phone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change?

A) net time
B) time server
C) time
D) get time

5. Which three are required to get UMS working on a client PC? (Choose three.)

A) a compatible Internet browser
B) VoiceMail Pro installed with the UMS option loaded on a server
C) UMS Client application installed on the user's PC
D) MAPI Profile installed and configured on the VoiceMail Pro server
E) UMS Web Service is enabled on the User Profile in the configuration

Solutions: