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Oracle 1z1-981 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Cross-Channel Contact Center Cloud Implementation | - Add-ins and Integrations
|
Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
Which four view modes are available in the Report Editor?
- A. Design View
- B. Data Set View
- C. Report View
- D. Graphical View
- E. Database View
- F. Layout View
Correct Answer: A,B,C,F 🗳️
A client requires you to set up chat and email as unlimited for an SLA. What must you do?
- A. Enter the value "Unlimited" in the chat and email fields.
- B. Enter zero as the initial value for both fields.
- C. Leave both the chat and email fields limit as blank.
- D. Use the default values.
Correct Answer: B 🗳️
In which two scenarios would you use multiple interfaces?
- A. When your business operates in different lines of business
- B. When you need multiple channels enabled such as email, chat, and web self-service
- C. When new business processes need to be supported other than the standard contact center
- D. When multiple languages need to be supported
- E. When your portal needs the support of different channels for login
Correct Answer: A,D 🗳️
Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?
- A. Create a report for the survey scores.
- B. Create a polling survey.
- C. Schedule the survey on a daily basis.
- D. Assign scores to the survey questions and set the status field based on the responses.
- E. Write a business rule to reopen the case.
- F. Create a transactional survey.
Correct Answer: D,E,F 🗳️
Which is a sample object query?
- A. SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
- B. SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
- C. SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' AND
Contact.Address.City='Bozeman'; - D. SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
Correct Answer: C 🗳️
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