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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

Question 1

Your customer has designed a guideto explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

A. Transactional survey in rules
B. Broadcast survey
C. Website link survey
D. Polling survey

Question 2

You want yoursystem to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A. configuration settings
B. business rules
C. proactive chat widget
D. syndicate chat widget

Question 3

Which four view modes are available in the Report Editor?

A. Design View
B. Data Set View
C. Report View
D. Graphical View
E. Database View
F. Layout View

Question 4

What would you use for repetitive text with a single point of maintenance for any changes tothe text?

A. Variable
B. Custom object field
C. Custom field
D. Merge field

Question 5

Which three requirements can be implemented by using workspace rules?

A. Calling an add-in
B. Prompting a customer care executive to dynamically open a guide
C. Dynamically setting the URL for browser control
D. Triggering escalation mails to the manager after the escalation time is over
E. Calling a CPM script

Solutions: