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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. When you create items in an installed base, which of the following item categories are supported?

A) Installation point
B) Text
C) Registered product
D) Product
E) Warranty products

2. Which of the following functions are provide by the SAP add in for micros of excel? Note: There are 2 correct answer to this question.

A) Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets
B) Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)
C) Upload Microsoft excel worksbook to SAP Cloud for Customer
D) Publish Microsoft Excel workbooks to the Microsoft sharepoint from SAP Cloud for Customer

3. Which item types can you use in installed bases? Note: There are 3 correct answers to this question.

A) Text
B) object
C) Registered product
D) Product
E) Warranty

4. To which objects can you add a registered product?

A) Service ticket
B) Sales order
C) Survey
D) Installed base

5. Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce? Note:
There are 2 correct answers to this question.

A) Ticket
B) Customer
C) Campaign

Solutions: